Need help?

Check the connector is pushed fully home and that the session is started from the app for that charger. If the charger itself reports a fault, message us on WhatsApp with the site name and the time — our AI agent clears the common faults remotely, and escalates to an engineer when it cannot.

Charging is paid from the Greems app. Scan the QR code on the charger, start the session, and pay with Apple Pay, Google Pay or a saved card. Every receipt is stored in your charging history.

Open the session in your charging history — it shows the energy delivered, the tariff applied and the amount taken. If it still looks wrong, contact us with the station name and the session time and we will check the charge record behind it.

Every Greems site, with live availability, is on the charging map and in the app.

Receipts for every session are in your charging history in the app. If you need a VAT invoice or a consolidated statement for a company or a fleet, contact your local help centre below.

Greems installs and operates charging for building owners, HOAs and parking operators. See Buildings & HOAs, or talk to us directly.

In-app chat, WhatsApp, phone and email all reach the same support agent. Use whichever is easiest — WhatsApp and phone are the fastest.